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Outreach & Mental Health Support

Please note: this page is not an exhaustive list of the resources available and is continuously being updated by staff as new resources become available. If you have a resource suggestion please email it to us at Jody.Wilson-Raybould@parl.gc.ca 

BC 211 Assist

BC 211 Assist is a Vancouver-based nonprofit organization that specializes in providing information and referral regarding community, government and social services in BC. This service is free, confidential, multilingual, and available 24/7. This service is free, confidential, and available 7 days a week between the hours of 8 AM PST and 11 PM PST.

Phone: Dial 211 to talk with an Information & Referral Specialist.

Access for the Deaf/Hard of Hearing community in BC is available by dialing 604-875-0885.

Text the name of your city to 211 on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts to chat with an Information & Referral Specialist.

Email: www.bc211.ca/contact/

Website: www.bc211.ca/

310 Mental Health Support

A telephone line for emotional support, information, and resources specific to mental health.

Phone: 310-6789 (no area code needed)

Website: www.healthlinkbc.ca/mental-health

Alcohol & Drug Information and Referral Service 

A telephone line to find resources and support for those struggling with addiction. 

Phone: 1-800-663-1441 (toll-free in B.C.) or 604-660-9382 (in the Lower Mainland)

Website: https://www.healthlinkbc.ca/substance-use

Kid’s Help Phone

A telephone line to speak to a professional counsellor, 24 hours a day.

Phone: 1-800-668-6868

Website: www.healthlinkbc.ca/mental-health

VictimLink BC

VictimLink BC is a toll-free, confidential, multilingual telephone service available across BC and Yukon 24 hours a day, 7 days a week. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Phone: 1-800-563-0808

Website: www.victimlinkbc.ca

Youth Against Violence Line

The Youth Against Violence Line is a safe, confidential and anonymous way for young people across BC to report crime or violent incidents, or to talk through any type of problem with a supportive person. They offer non-judgmental support in many languages, and will provide callers with options, information, and referrals to services that can help.  Parents, teachers, caregivers, service providers, and others can also call for information about youth-related resources.

Phone: 1-800-680-4264

Website: www.youthagainstviolenceline.com

Canadian Association for Suicide Prevention

The Canadian Association for Suicide Prevention (CASP) was launched in 1985 by a group who saw the need to provide information and resources to communities to reduce the suicide rate and minimize the harmful consequences of suicidal behaviour. Like many others, CASP envisions a world in which people enjoy an optimal quality of life, are long-living, socially responsible, and optimistic about the future.

CASP’s ultimate purpose is to reduce the suicide rate and minimize the harmful consequences of suicidal behaviour. CASP continues to be a touchstone for everyday Canadians and members of the media who want resources, guidance and education.

Please note, CASP is NOT a crisis center. To find resources and supports near you, please use CASP’s directory, here

Website: suicideprevention.ca/need-help

Crisis Services Canada

Crisis Services Canada (CSC) is a national network of existing distress, crisis and suicide prevention line services. CSC is committed to supporting any person living in Canada who is affected by suicide, in the most caring and least intrusive manner possible.

Phone: Toll free at 1833-456-4566 or Text 45645 (available 24/7, 365)

Please note that due to high volumes of traffic Canada-wide toll-free services, you may experience difficulty connecting with CSC at the phone number above. Given the high volume of calls, CSC can also be reached at 416-915-4566. *carrier charges may apply.

Website: crisisservicescanada.ca/en/

The Mental Health Commission of Canada (MHCC)

The Mental Health Commission of Canada (MHCC) offers a host of resources, tools and training programs aimed at increasing mental health literacy and improving the mental health and well-being of all people living in Canada. Click here to access these resources, and for more information.

Website: mentalhealthcommission.ca/English/resources

If you are feeling any COVID-19 symptoms, please reference the self-assessment tool HERE or call 811 to speak to a registered nurse (711 for those hard of hearing) 
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